Privacy Policy
This Privacy Policy explains how Astro Sarthi ("we", "us", or "our") collects, uses, stores, and protects your information when you use the Astro Sarthi mobile application ("App"). By using the App, you agree to the practices described in this policy.
1. Information we collect
We may collect the following types of information:
- Account information: name, email address, phone number, and login credentials.
- Profile information: profile photo and other details you choose to provide.
- Astrology and consultation data: birth details, consultation topics, chat messages, call session metadata, and Vastu form submissions.
- Location information: approximate or precise location when you use Vastu map features, only with your permission.
- Media and device permissions: camera, microphone, photo library, notifications, and network access for chat, calls, live streams, and uploads.
- Payment and wallet information: wallet balance, transaction history, and payment status. Card or UPI details are processed by our payment partners and are not stored by us.
- Technical data: device type, operating system, app version, IP address, crash logs, and push notification tokens.
2. How we use your information
We use your information to:
- Create and manage your account.
- Connect you with astrologers for chat, audio, video, and live sessions.
- Process wallet recharges, session purchases, and shop orders.
- Provide Vastu consultation requests and related support.
- Send service notifications such as chat replies, call alerts, and session updates.
- Improve app performance, security, and user experience.
- Respond to support requests and resolve disputes.
- Comply with legal obligations and prevent fraud or misuse.
3. How we share information
We do not sell your personal information. We may share information only when necessary:
- With astrologers: information required to deliver consultations you request.
- With service providers: hosting, analytics, messaging, real-time communication, payment processing, and customer support tools that help us operate the App.
- For legal reasons: when required by law, court order, or to protect our rights, users, or the public.
- With your consent: when you explicitly agree to additional sharing.
4. Third-party services
The App may use third-party services such as:
- Firebase (authentication, database, messaging, and notifications)
- Agora (real-time audio and video communication)
- Razorpay or similar payment gateways (wallet and order payments)
- Cloud storage and mapping services used for media uploads and Vastu features
These providers process data according to their own privacy policies. We recommend reviewing their policies for more details.
5. Data retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data subject to applicable law and legitimate business requirements.
6. Security
We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your choices and rights
Depending on your location, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your account or certain data.
- Withdraw consent for optional permissions such as location, camera, or notifications.
- Opt out of non-essential communications where applicable.
You can manage many permissions in your device settings. To make a privacy request, contact us using the details below.
8. Children's privacy
The App is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
9. International users
Your information may be processed and stored in India or in other countries where our service providers operate. By using the App, you consent to such processing subject to applicable law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of the App after changes means you accept the updated policy.
11. Contact us
If you have questions about this Privacy Policy or your data, contact us at:
- Email: Astrosarathikonnect12@gmail.com
- Phone: +91 91791 24535